Privacy Policy

1. Introduction

Orley ("we", "us", "our") provides an AI-assisted support email platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website and services (the "Service").

2. Information We Collect

We collect information you provide directly to us, such as when you request a demo, contact support, or create an account. This may include your name, email address, company name, and any message you send us. We also collect the support email content you connect to the Service in order to provide case matching and AI analysis.

3. How We Use Information

We use the information we collect to operate and improve the Service, respond to enquiries, provide product demonstrations, and communicate with you about updates or offers. Support email data is used solely to power the case management and AI features you configure — it is never used to train shared or third-party models.

4. Data Storage and Security

Customer data is stored in your own dedicated database and is not shared with other customers. We apply industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Third-Party Services

The Service may rely on third-party AI providers to analyze and draft email responses. These providers process data solely to fulfil the request and are bound by their own data protection obligations.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete personal information we hold about you. To exercise these rights, contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above.

8. Contact Us

If you have questions about this Privacy Policy, please reach out via the "Book a demo" form on our homepage.