Terms & Conditions

1. Acceptance of Terms

By accessing or using Orley (the "Service"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Service.

2. Description of Service

Orley is an AI-assisted support email platform that fetches, classifies, and helps manage support cases. Features and functionality may change over time as we improve the Service.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to misuse the Service, including attempting to gain unauthorized access to systems, interfering with the Service's operation, or using the Service to send unlawful or abusive content.

5. AI-Generated Content

The Service uses AI to analyze emails and suggest responses. Suggested responses are drafts only — your team is responsible for reviewing and approving any communication before it is sent to customers.

6. Fees

Where applicable, fees for the Service will be described separately in an order form or subscription agreement. Booking a demo does not create a payment obligation.

7. Intellectual Property

All rights, title, and interest in the Service, including its software and branding, remain with Orley and its licensors. These Terms do not grant you any rights to our trademarks or branding.

8. Limitation of Liability

To the maximum extent permitted by law, Orley is not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

9. Termination

We may suspend or terminate access to the Service if these Terms are violated. You may stop using the Service at any time.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms can be sent to us via the "Book a demo" form on our homepage.